Striving to make your travel experience easy, safe, and comfortable

The City of Killeen is committed to providing a variety of services and accessibility options for travelers using the Killeen Regional Airport. We are striving to make your travel experience as safe, comfortable and easy as possible. This information is provided to familiarize you with the airport’s services and facilities.

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Killeen, Texas will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Effective Communication: The City provides appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City programs, services, and activities, including such aids and services as qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: The City will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all City programs, services, and activities. For example, individuals with service animals are welcome in City offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City program, service, or activity, should contact the office of Community Development, Jolynn Jarnagin, at 254-616-3241 or via email as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.

Complaints that a City program, service, or activity is not accessible to persons with disabilities should be directed to Jolynn Jarnagin at 254-616-3241 or via email  for ADA Coordinator.

The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Our airline partners provide wheelchair assistance from the aircraft to the baggage claim area, rental car area, and curb. Travelers must request wheelchair assistance when making their airline reservation to ensure wheelchair service is part of their reservation record. If your request was made in advance, upon your arrival to GRK Airport the airline will have a wheelchair and agent waiting for you at the gate.

Curbside loading and unloading is available in front of the terminal. There is a designated ADA loading and unloading space located in front of the terminal. Please note, unattended vehicles are not allowed in front of the terminal and they will be ticketed and/or towed at the owner’s expense.

Curbside loading and unloading is available in front of the terminal. However, please note that unattended vehicles are not allowed in front of the terminal. Travelers who need assistance with baggage check-in, ticketing, movement to the gate area, and boarding the aircraft should request assistance when making their airline reservation to ensure it becomes part of the traveler’s reservation record and plan. It is recommended that travelers with needs arrive at the airport 90 minutes prior to departure and be at their assigned gate at least 45 minutes prior to departure.

Wheelchair assistance is provided by the airlines. To use this service, travelers must ask for wheelchair assistance when making their airline reservation.

When flying American Airlines, choose “special assistance required” when filling out your passenger details. This will allow you to request wheelchair service and/or individual assistance for travelers with a hearing, vision, cognitive or developmental disability. If you are traveling with any electric medical equipment or service animals, you will need to state that within 48 hours of your flight. If you wish to speak to a representative about special services, you may call (800) 237-7976.

We provide complimentary parking for motor vehicles displaying the following license plates that are being operated by or for the transportation of the person who registered the vehicle:

  • Purple Heart recipient
  • Congressional Medal of Honor recipient
  • Pearl Harbour survivor
  • Former Prisoner of War
  • Disabled Veterans

When exiting, please show vehicle registration and picture identification.

There are several ground transportation options available at GRK Airport. For passengers needing special assistance or wheelchair accessible transportation options, please visit our ground transportation page and contact the transportation companies directly to schedule an accessible transportation option.
Service Animals are welcome at the airport. They must be on a leash at all times. When making your airline reservation, please let your airline know if you plan to travel with a service animal. If you need assistance, please contact your airline to arrange for escort assistance to the animal relief area.

The Transportation Security Administration (TSA) is responsible for the security of airline passengers at GRK Airport. Travelers with special needs and medical conditions may call TSA cares toll free at (855) 787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.

Areas after passenger screening are limited to ticketed passengers only. However, airlines may grant permission for those accompanying travelers with access and functional needs who may need additional assistance by a health care assistant or guardian to or from an aircraft gate. If this assistance is desired, the request must be made in person at the airline ticket counter. For additional information on the security screening process for passengers with special circumstances, please visit the TSA passenger Support webpage.

American Airlines: For more information please visit American Airlines Accessible information page.

Accessible Services Phone Number: (800) 237-7976

Hearing or Speech Impaired assistance, call (800) 543-1586

Submit a Disability assistance request online

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this website interferes with your ability to access information, please contact the office of Community Development, Jolynn Jarnigan, at 254-616-3241 or via email. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-877-8339 for TTY/Voice communication.

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